1. Terms and conditions

We, Heartteam India Private Limited  a company duly incorporated under the provisions of the Companies Act, 2013, having its registered office at  4B, “Valeria”, New No.6, Old No.19, Chitaranjan Road, Alwarpet, Chennai 600 018 (  India (“HTI”, “we,” “us”) provide services to all individuals accessing or using our app, and website (www.Heartteamindia.com) (collectively “Platform”)  for any reason (“you”, “yours”, “User”) subject to the notices, terms, and conditions set forth in these terms and conditions (“Terms and Conditions”, “Agreement”), read with the Privacy Policy available here https://heartteamindia.com/pravacy-policy/.

The domain name www.hearteamindia.com, an internet based portal and HTI App ( Platform )a mobile application is operated by HTI

HTI may assign, transfer, and subcontract its rights and/or obligations under these Terms and Conditions to any third party, as it may deem fit, and you shall continue to be bound by these Terms and Conditions in the event of such assignment, transfer or subcontracting.

  1. Eligibility

When you use the Platform, you represent to HTI :

  1. You are at least 18 years old or if you are less than 18 years old, you are accessing the HTI Platform under the supervision of a parent or legal guardian, who in such a case will be deemed as the user of the Platform for the purpose of these Terms and Conditions.
  2. You are hereby informed that persons who are incompetent to contract within the meaning of the Indian Contract Act, 1872 ie.persons of unsound mind or undischarged insolvent cannot use the HTI Platform.
  1. Using of HTI Services:
  1. You can register with the HTI portal.
  2. You are responsible for keeping your password to access the portal safe.
  3. You can schedule appointments with the Doctors/ health care personnel who can assist you in scheduling appointments who are registered with the HTI portal.
  4. On your request for scheduling appointments, you will be confirmed of your appointment by way of SMS, electronic mail or Whatsapp or by way of a phone call . Please note that the confirmation of your appointment is only indicative and will change depending on the availability of the doctors and or health care personal.
  5. You can have an Online Medical Consultation via audio call or video call or chat on the Platform with the kiosk with the HSP selected by you:
  6. You can cancel the consultation 2 ( hours) prior to your consultation by way of audio or video call, free of charge only once. There will not be any refund for late cancellation.
  7. However, HTI reserves the right to re-schedule your appointment or cancel your appointment without any notice to you. Reschedule and cancellation of your appointment will be communicated by HTI through Phone, electronic mail or Whatsapp.
  8. It is your responsibility to ensure  that you are equipped with proper video conference equipment and internet connectivity as required for the service you want to avail. In case of inadequate video conference equipment, technical error or defective internet connectivity, we reserve the right to reschedule or cancel your appointment without any notice.
  9. You are hereby informed that there will not be any physical examination involved and the Online Medical Consultation services shall be provided remotely in accordance with these Terms and Conditions. The opinion delivered by the HTI  doctors/ consultants shall solely be based on the verbal communication between you and the doctors/ consultants and  and any test reports/ information uploaded by you on the  HTI Platform.
  10. Your medical reports uploaded by you shall be available online for your perusal at any time.
  11. You will be provided prescription for your ailment electronically.
  12. The HTI platform wherein you are consulting the doctors and other health care professionals is not a substitute for emergency conditions.  In such cases, you are advised to go to the nearest hospital.
  13. The Services provided through the HTI Platform is not intended in any way to be a substitute for face-to-face consultation with a doctor. HTI advice the users to make independent assessment in respect of its accuracy or usefulness and suitability prior to making any decision in reliance hereof.
  1.  Booking diagnostic tests:

You can book relevant diagnostic tests in the HTI Platform.  On confirmation, you can visit the nearest laboratory for your diagnostic tests or you can opt for home visit for collecting your samples by the Laboratory as per your convenience

  1. Facilitation Only
  1. HTI Platform only facilitates you and the doctors/ healthcare professionals registered in the Platform and HTI bears no responsibility for the outcome of any such medical consultation or other services including diagnostic services availed by you.
  2. HTI shall not be liable for deficiency or shortfall in Services / misdiagnosis / erroneous judgment / interpretation error / perception error / detrimental events / inefficacy of prescribed treatment or advice or investigation reports / validity of the advice or prescription or investigation reports provided by third parties including diagnostic services / unavailability of the recommended or prescribed treatment or medication under any condition or circumstances.
  3. Users are advised to use their discretion for following the advice obtained post medical consultation with HTI Platform or post Services.
  1. Third Party Services

If you are redirected to any third-party services by the HTI Platform, then you are accessing the third party services at your own risk.  HTI does not control third party platforms.

  1. You may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit the Platform or any portion of it unless expressly permitted by HTI in writing.
  1. You may not make any commercial use of any of the information provided on the Platform.
  1. You may not impersonate any person or entity, or falsely state or otherwise misrepresent your identity, age or affiliation with any person or entity.
  1. Indemnity

You agree and undertake to indemnify and keep indemnified HTI, its affiliates for any losses, costs, charges and expenses including reasonable attorney fees incurred  due to any proceedings  initiated against HTI / its associates by any person due to

  1. your failure to provide correct and / or complete clinical information / history about you / or the patient , if you are the guardian  in timely and clinically appropriate manner; or
  2. suppression of material facts;
  3. misinterpretation of the advice / prescription / diagnosis / investigation report by you; or
  4. failure to follow doctor’s advice / prescription by you; or
  5. incorrect or inaccurate credit / debit card details provided by you; or
  6. using a credit / debit card which is not lawfully owned by you; or
  7. Permitting a third party to use your password or other means to access your account.
  1. Limitation of Liability
  1. HTI itself does not provide any medical consultation or diagnostic services. If you receive any medical advice / investigation reports from a Health Service provider, you have contacted through the HTI Platform, you are responsible for assessing such advice, and reports the consequences of acting on such advice or reports, and all post-consultation follow-up actions.
  2. In the event that HTI markets or promotes any Services to you, please note that such Services will be provided by the relevant Service Provider, and you are responsible for undertaking an your independent assessment regarding the suitability of such Services or your purposes. Marketing or promotion of Services should be considered as being for informational purposes only, and does not constitute expert advice on the suitability of such services for your specific healthcare needs.
  3. The Services provided through the HTI Platform is not intended in any way to be a substitute for face-to-face consultation with a doctor. HTI advices the users to make independent assessment in respect of its accuracy or usefulness and suitability prior to making any decision in reliance hereof.
  4. To the extent permitted by applicable law, HTI or its affiliates  will not be liable to you for any special, indirect, incidental, consequential, punitive, reliance, or exemplary damages arising out of or relating to: (i) these Terms and Conditions and Privacy Policy; (ii) your use or inability to use the Platform; (iii) your use or inability to use the Platform (iv) your use of any third party services including Services provided by any Health Service Provider  you contacted through the Platform.

This section shall survive the termination of this Agreement and the termination of your use of HTI Platform

  1. Your Personal data

Please see our privacy policy as to how we collect your information.

  1. Payment and Refunds

For New patient registration fees Rs.100/- ( Rupees One hundred ) will be collected in addition to first consultation and consultation charges will be decided by the consultant/ Doctor(s).

Onlineconsultation fees of Rs. 1000/- ( Rupees One thousand only)  will be collected prior to the consultation through the payment gateway . In case of extended consultation beyond 20 ( twenty) minutes, the charges will vary .

You can pay the fees ie. registration and consultation through through debit/ credit card, bank transaction, cash, UPI payments.

For International patients the charges will be higher than Indian patients.

HTI reserves the right to change the registration and consultation fees at any point of time without any notice to you.

  1. Amendments.

We may from time-to-time update or revise these Terms and Conditions. Every time you wish to use the Platform, please check the relevant Terms and Conditions and Privacy Policy to ensure you understand the terms that apply at that time.

  1. Force Majeure

We will not be liable for any non-compliance or delay in compliance with any of the obligations we assume under any contract when caused by events that are beyond our reasonable control (“Force Majeure”). Force Majeure shall include any act, event, failure to exercise, omission or accident that is beyond our reasonable control, including, among others, the following:

  1. Strike, lockout or other forms of protest
  2. Pandamic and epidamic
  3. Civil unrest, revolt, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparation for war.
  4. Fire, explosion, storm, flood, earthquake, collapse, epidemic or any other natural disaster.
  5. Inability to use public or private transportation and telecommunication systems.
  6. Acts, decrees, legislation, regulations or restrictions of any government or public authority including any judicial determination.

Our obligations deriving from any contracts should be considered suspended during the period in which Force Majeure remains in effect and we will be given an extension of the period in which to fulfil these obligations by an amount of time we shall communicate to you, not being less than the time that the situation of Force Majeure lasted.

  1. Prohibitions

You shallnot to host, display, upload, modify, publish, transmit, store, update or share any information that,

  1. belongs to another person and to which the user does not have any right;
  2. is defamatory, obscene, pornographic, paedophilic, invasive of another ‘s privacy, including bodily privacy, insulting or harassing on the basis of gender, libellous, racially or ethnically objectionable, relating or encouraging money laundering or gambling, or otherwise inconsistent with or contrary to the laws in force.
  3. isharmfulto
  4. infringes any patent, trademark, copyright or other proprietary
  5. violates any law for the time being in
  6. deceives or misleadsthe addresseeabout the originof the message or knowinglyand intentionally communicates any information which is patently false or misleading in nature but may reasonably be perceived as a fact;
  7. impersonates another person;
  8. threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting other nation;
  9. contains software virus or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource;
  10. ispatentlyfalseanduntrue,andiswritten orpublishedinanyform,withtheintent to mislead or harass a person, entity or agency for financial gain or to cause any injury to any person;
  1. Termination:
  1. We may terminate this arrangement at any time, with or without cause. If you wish to terminate this arrangement, you may do so at any time by discontinuing your access or use of this Platform.
  2. We reserve the right to refuse the use of Services immediately in case your conduct is deemed by us to be in contravention of applicable acts, laws, rules and regulations or these Terms and Conditions or considered to be unethical / immoral.
  3. For change in law specifically, we reserve our rights to suspend our obligations under any contract indefinitely, and / or provide Services under revised Terms and Conditions.
  1. Severability. If any Clause or provision of this Agreement or the application of such Clause or provision, is held invalid by a court of competent jurisdiction, the remainder of this Agreement, and the application of such Clause or provision to persons, or circumstances other than those in respect of which it is held invalid shall not be affected.
  1. Waiver By either Party of any term or condition of this Agreement at any one instance shall not be deemed or construed to be a continuing waiver of such term or condition for the future or any subsequent breach thereof.
  1. Applicable legislation and jurisdiction

The use of HTI Platform shall be governed by the laws applicable in India. Any dispute relating to the use of our Services shall be subject to the exclusive jurisdiction of the courts at Chennai, India.

  1. Contact Us

The Grievance officer,
4B, “Valeria”, New No.6, Old No.19, Chitaranjan Road,
Chennai 600 018
Mobile :-